Frequently Asked Questions



Is AllPhase Restoration licensed?

Yes, we are licensed, bonded, and insured.

How long will the restoration process take?

There are many services and variables involved in the restoration process. Therefore, it is difficult to predict the exact duration of the entire process. However, we assure you that we will speed up the process to help you get back to your normal life.

Is your restoration service affordable?

Absolutely! We understand the ordeal faced by our customers after disaster strikes. We will not add more difficulty by charging high service fees. The insurance industry has established prices per specific scope, so price is never an issue only scope.

Will you assist me with my insurance claim?

Yes, we offer assistance with all insurance claims. All you need to do is sign an authorization form identifying us as your selected contractor and we will start negotiating directly with the insurance company. Once we have reached a settlement, a check will be issued to you unless you indicate otherwise.

When does your work begin?

Our restoration work starts as soon as the customers and insurance company are in agreement about scope and price.

Can you bill my insurance company directly?

Absolutely, in most cases the property owners will not pay for anything directly. We will work with your insurance company to approve both the scope of work and price before any work begins.

Do I need to move out of my property during the whole process?

Though it is entirely up to you, there are some things to be considered (mainly for your safety) such as odors, electricity, and noise from equipment. Depending on the extent of the damage it may not be advisable to stay in the property during the restoration process.

What is the difference between clean water, gray water, and black water in a flooding situation?

Clean water, gray water, and black water are not descriptions of the clarity or shade of the water, but the level of contaminants that are in the flood water of your Columbus home. The more contaminants present in the water, the more damage and more extensive of a cleanup job there is. Clean water comes from our home’s inbound water pipes, or from rain or snowmelt, and doesn’t typically pose a health risk. Gray water comes from sources that may contain contaminants, and black water is water that has been tainted by hazardous floodwaters or sewage.

Is sewer backup cleanup service covered by homeowner's insurance?

A sewage backup is hazardous to your health, and cleanup services can be costly. Sewage backup cleanup is generally not covered by standard homeowner’s insurance policies. Coverage for sewage backup can usually be added on for an additional $50 to $200 a year on average. A sewage backup rider usually provides $5,000 to $10,000 for covered water damage in your home should sewage backup occur.

Can I turn on my furnace or air conditioner after a fire?

After the unfortunate event of a home fire or wildfire in your area, the first step you should take is to change all of your HVAC system’s air filters. It is ideal to replace filters with high-quality HEPA filters that can handle a large number of toxins. To restore healthy air to your home, be sure to close the fresh air intake on your air conditioning unit, then turn the system on to circulate the indoor air through the new filters. If a wildfire has occurred, keep bathroom and window fans off to prevent contaminated outdoor air from entering your home.

Should I throw my food out after a fire?

Heat damage to food is not always apparent. Unfortunately, most food items will need to be thrown away after a fire, including canned goods, boxed foods, and anything stored in plastic. Perishable items left at room temperature should not be consumed. Any items in your fridge or freezer should be evaluated on a case-by-case basis. If the fire was brief, the fridge or freezer has maintained temperature, and items are still at the correct storage temperature, they may be safe to eat.

How can I minimize water or fire damage until professional help arrives?

If you’re experiencing flooding in your home, you should immediately shut off the water supply. Place buckets beneath active leaks, and move belongings and furniture away from affected areas. Use towels and tarps where necessary before professional help arrives. In the event of an extinguished home fire, open doors and windows for ventilation. Limit movement throughout your home to avoid the transfer and setting of fine soot particles. You can begin removing smoke damage to surfaces with a duster or detergent-and-water mixture.

What Do Water Damage Restoration Services Include?

The first thing we do as part of water damage restoration in Columbus, OH, is remove any remaining standing water from the property. We then evaluate the damage. After deciding what should be discarded and what can be salvaged, we make sure the area is dried out and dehumidified. With regard to water damage restoration in Columbus, we place a high priority on preventing mold damage and growth.

What Are the Common Effects of Water Damage?

The longer water remains on a property, the more harm it can do. It can cause building materials and goods to soak, degrade, and grow mold. When dealing with water damage, it’s crucial to act as quickly as possible. Our water damage restoration in Columbus, Ohio is quick and efficient.

How Do Your Water Damage Restoration Services in Columbus, OH work?

We put in a lot of effort when dealing with water damage. The water damage restoration process involves using our expertise and cutting-edge tools to remove all harmed materials, clean up every last drop of water, and reduce the chance of mold growth.

How Long Does Fire Damage Restoration Take?

Every circumstance is unique. The length of time needed to clean up after a fire varies on the damage’s severity, how many rooms the fire affected, and other elements. If you need fire and water restoration in Columbus, OH, contact us today. We’ll clean as quickly and effectively as we can, usually finishing the job in a few days to a few weeks.

What Should I Do Immediately After a Fire?

Do you need fire restoration in Columbus, OH? Your primary concern should be making sure that all of your loved ones and pets are safe once the fire has been put out by emergency responders. Call us as soon as everyone has been located so we can inspect your property and develop a restoration strategy.

What Are Mold Remediation Services?

Mold removal is the technique used to completely remove mold from residential and commercial properties as well as to get rid of odors, improve air quality, and clean the environment. Furthermore, mold remediation can form part of water restoration in Columbus, OH.

Do I Need to Hire a Mold Removal Company or Can I Do it By Myself?

We advise leaving the problem to mold removal companies in Columbus. Mold spore inhalation can have a negative impact on health and cause long-term illness.

How do I hire a professional restoration company?

If you need water removal or flood damage restoration services in Columbus and surrounding areas, you should contact our team as soon as possible. We’ll arrive as quickly as possible so we can start your property restoration. AllPhase Restoration also offers emergency restoration services. Therefore, if you’re in need of a professional, we should be your go-to company.

What’s the difference between mold and mildew?

Both mildew and mold belong to the same fungus family. The difference is that mildew can be easily removed, whereas mold requires professional remediation to be completely removed from your property. Expert assistance is usually advised because mold is detrimental to your health and spreads fast. No matter what structural damage you’re dealing with, our water damage restoration company can assist with the entire process.

How Long Does it Take Mold to Spread or Grow?

In as little as 24 hours, mold can start to grow and spread across different areas of your house. It’s crucial to monitor mold growth and get mold remediation as soon as it’s noticed.

How Is Mold Growth Detected?

We inspect your entire property for mold using specialized tools and skills. Our team will inspect your home thoroughly to establish the full extent of the damage because anything missed will simply lead to further infestation. We search under flooring and behind walls.

Can I Go Into my House After Fire Damage?

After a fire, we do NOT recommend going back inside the property. In addition to the risks associated with smoke inhalation, fire and smoke can impact a house’s structure and increase the likelihood of collapse. We’ll take care of your fire restoration in Columbus, OH, so you don’t have to worry about a thing.

What Items Can I Keep?

If we see anything salvageable, we’ll give it to you.

Should I Try to Clean Up Fire and Smoke Damage Myself?

Instead of cleaning the fire and smoke residue yourself, we advise hiring a professional crew. Smoke is harmful to breathe in, and our crew is equipped and knowledgeable to address the damage effectively.

How Do I Keep Track of Non-restorable Items?

We’ll help you create an inventory of each item.

Do You Offer Carpet and Upholstery Cleaning Services in Columbus, OH?

Yes, we do! Floods and leaks cause extensive damage to your carpets, and we’re here to take care of it professionally. Carpet drying and upholstery cleaning are just two of the many services we offer. Structural drying, odor removal, mold removal, and water removal are just a few of the other services we offer.

What Are Some Safety Concerns?

Following a fire, the property’s smoke residue and structural soundness are the key concerns. Building materials melt in a fire, which can also release harmful chemicals that persist inside the building.

Who Is Responsible for Payment of the Services?

Although the cost of water and fire restoration in Columbus, OH, is the responsibility of the property owner, we advise getting in touch with your insurance provider as soon as possible to explore your choices for coverage.

Will You Communicate with My Insurance Carriers?

If that’s something you want us to do, we will gladly do it! Do you need help with water damage restoration in Columbus? In times of need, you can rely on us.

How Much Do Water Damage Restoration Services in Columbus Cost?

This varies based on the extent and type of damage. We can give you an accurate estimate once assessing your property.

Can Water Damage be Hidden?

Without a doubt! Always keep an eye out for water stains, a strong mildew stench, or obvious mold symptoms.

What Causes Water Damage?

Burst pipes, appliance leaks, flooding from natural disasters, plumbing leaks, and other issues can all result in water damage.

What Does Mold Look Like?

Green, dark gray, or black spots on surfaces are signs of mold. In contrast to mildew, it is likely to be textured and raised and usually has a mildew-like smell.

What Health Problems Does Mold Cause?

From allergies to fatigue, headaches, and other chronic illness, mold can cause various health problems.

Is it safe to use a shop vac for water removal in Columbus, OH?

A shop vac can be used for water removal from a flooded area, but it is not always the most effective or efficient method. Shop vacs are not designed for large-scale water removal, and they can quickly become clogged or damaged if used in this way. If you have a large amount of water to remove, it is best to use a sump pump or other specialized water removal equipment.

My basement is flooded. Do you provide water removal near me?

If your basement has been flooded, it is important to remove the water as soon as possible to prevent further damage. First, turn off the power to the affected area and be sure to wear protective gear, such as rubber boots and gloves, to avoid electrical shock or other hazards. Then, use a sump pump, wet/dry vacuum, or other water removal equipment to remove the standing water. If the flood is severe, it may be necessary to hire a professional water removal service. Give us a call and we can take care of all of your water removal needs!

Do I need a professional for sewage cleanup?

Unlike other types of flooding or water damage, a sewage backup can have far more severe and long-lasting consequences for your home and health. The water used in sewage systems is contaminated with a host of toxins, bacteria, and other harmful substances, which can discolor your walls and floors, leave behind a foul odor, and pose serious health risks if not properly cleaned and treated. Simply using a shop vacuum and fans will not suffice in this situation – it’s crucial to take the necessary steps to ensure that all affected areas are thoroughly sanitized and disinfected to prevent any potential health hazards.